
step 1:
To begin with, you need to generate UPC (Unique Porting Code) by sending SMS to 1900.
UPC is an alphanumeric code allocated, upon request, by a mobile operator to its subscriber for the purpose of facilitation of porting of his/her mobile number to another operator.
• SMS to be sent : PORT to 1900.
Operator SMS charges will be
applicable.
• Eg. SMS PORT 98XXXXXXXX to
1900
step 2:
After sending SMS to 1900, you will receive UPC (Unique Porting Code) as a SMS from 1901 giving 8 digit alpha-numeric Unique Porting Code (UPC) and UPC expiry date in MM/DD/YYYY format
step 3:
Visit your nearest outlet (which operator wants you to port) showroom
step 4:
Fill Mobile Number Porting
(MNP) form providing details like
• Current Mobile Number
• Current Operator name
• UPC code
step 5:
Submit Address & Id proof documents, self-attested photo and last bill copy of postpaid connection (if applicable) along with filled MNP form and Customer Agreement Form.
step 6:
Buy the MNP SIM card from outlet / showroom. SIM charges, talktime value and porting charge are non- refundable in the event of cancellation / rejection of port-in request.
step 7:
Your new operator will send an SMS on your old/existing operator ’s SIM (existing connection) intimating about the porting date and time,i.e. the date and approximate time till when you can continue to use your existing operator ’s SIM card.
step 8:
There will be a 2-hour no service period’ which will begin after the porting time as given above. The no service period’ will be between 12 midnight to 5 am during which your mobile service will not be active on any SIM. All efforts will be made to ensure
that this ‘no service period’ causes minimum inconvenience to you.
step 9:After the ‘no service period’, you can replace your existing operator ’s SIM card with the new operator SIM card in your handset.
Once your SIM card is activated you would be ready to enjoy high-quality network, innovative value added services and best-in class customer service using your
existing mobile number.